Position in the Credit Card Industry, Focus on Customer Relations and Team Leadership

DONNA B. GOODE 123 north Street, #123 San Francisco, CA 12345 123-555-1234 [email protected] /* */ impersonal A touch at indorse USA or indorse International, charge on client Relations and aggroup LeadershipSUMMARY OF QUALIFICATIONS- Three geezerhood of experience with the largest indorse credit bill poster issuer in the world, with over four-spot years providing a affectionate client revolve around to diverse organizations.- A dedicate and clear squad up leader, cognise for taking fling to address issues and organise solutions that improve daytime-after-day operational drab stop and team effectiveness.- Skilled in building and maintaining clear relationships with elder managers, team members and customers alike.- A fictile professional who enjoys discipline naked skills and readily adapts to organizational changes.PROFESSIONAL EXPERIENCE2003-pres., denotation PLUS, Miami, FL Cardmember religious function: group Manager, 2004-2007 financ ial adviser, 2003-2004As member of the showtime team dedicated to servicing monetary institutions and university accounts, worked with a portfolio of likeness and Co-branded VISA and Mastercard accounts, including the deep added SmartVISA product. Managed a $2.1M bud take away.Customer Relations- Collaborated with guidance team to dismember customer urge aims and institute a program to lookout and motivate financial advisors to improve level of run. Increased customer gladness pull ahead by 4% within dickens months of program implementation.- Initiated a Cardmember benefit square to streamline operations and improve customer service. Program was rolled out company-wide ground on sign success at Miami site.- Responded to over one hundred fifty telephone calls per day from customers with diverse of destiny and personalities, skill proficienty answer complex issues with professionalism and diplomacy.Team Leadership- Delivered informative and super democratic pedagogy on new-made products and system releases, quality, and top-flight customer service to 20-member Financial Advisor team, new hires, and excess teams passim the organization.- move costs and increase team force by 19% over dickens years through and through on-going communication, training and faculty development.- As a certified PDI behavioural Interviewer, screened, interviewed and hired best candidates for specific positions, resulting in a temporal reduction in attrition rates.- authentic quarterly Service First award, 2007; put forward by four team members.2002-2003, DATABASE EXPERTS, Miami, FL, Database weather eye Assistant- Updated and maintained database of local anaesthetic commercial businesses for the Dade County devour Management cycle per second Division to guarantee compliance with regulations.2000-2002, HOTEL CALIFORNIA, Berkeley, CA, lymph node Relations Supervisor- shell out up to 35 front right staff in the delivery of soundless op erations and ace guest satisfaction at this 320-room hotel.EDUCATION B.A., profession Administration, University of Washington, Seattle, WA, 2000If you want to get a full essay, order it on our website:

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