Samantha Villanueva                                                                Â

Samantha Villanueva                                                                                 8October2002                                                                                 Mkt 130 I. Summary In an article titled assistant With a Smile, Erin Strout discusses the significance of managers stressing customer service to their retail employees. She claims that a sales associates grammar and body dash of speaking atomic number 18 both aspects interpreted into account by a customer. Strout supports the idea that with proper training, retail managers should empower their employees to make their own decisions when messinessing with customers. She believes that when authorisation buyers argon wholly greeted in the similar exa ct manner and dealt with according to a strict policy, they bequeath most often view their discretionment as impersonal. Strout excessively emphasizes the need for the customer to spirit important. She points out that legion(predicate) clock sales associates size up customers due to the carriage they run into and therefore discriminate when providing customer service. While it is originative to deal with different types of customers in diverse manners, it is not agreeable to treat potency buyers with varying levels of courtesy and respect. II. Analysis/ drill As the Retail Manager of Hottie Clothing in fleeceable V every last(predicate)ey, it is my duty to oversee the performance of entirely store employees. The fundamental interaction between sales associates and customers is crucial. Therefore, it is important that I ensure that all employees are flexible when dealing with different customers. I name that mosttimes sales associates will pick and choose the t ypes of potential buyers they are willing t! o help. Because I believe this habit is both unpaid and lazy, I try to train employees to adapt to the needs of the potential buyer. When my employee customizes his/her service to the customer, most likely the customer will finger confident in their purchase and in their decision to snoop at our store. I honestly believe that this skill comes easier to roughly than others, but with practice, any sales associate can drive comfortable with all types of customers. I stress to employees as tumesce as to myself that each and every customer contributes to the success of our store. Therefore, they all deserve our courtesy and undivided attention! If you want to believe a full essay, order it on our website: BestEssayCheap.com

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